Contact us by e-mail

Please read and understand the following before filling out the form.

  • Please note that it may take us several days to reply to your inquiry due to system reasons.

  • If you have any questions about purchasing a product, making changes to an online shopping order, or system trouble, you can also use our chat support.

  • Please check our FAQ for frequently asked questions.

  • Depending on the content of your inquiry, we may not be able to reply to you by e-mail.

  • We will reply to the following e-mail address, so please be careful not to make a mistake.

  • If you have set up your domain to receive e-mails from, please make sure that your e-mail address is set to receive e-mails from

  • Once an order has been placed, either on our official website or through other sales channels, we cannot cancel or change the order for your convenience.

By sending us a message using this online form, you consent to our privacy policy and to XRUGK™ Production Team using your personal information for the purpose of answering your questions. For more information about XRUGK™ personal information processing policy and your rights regarding your personal information, please refer to our Privacy Policy .